1. Introduction

This Privacy Policy explains how the Company (“we”, “us”, “our”) collects, uses and discloses information when you use any of our mobile applications (for example, iVPN or any future apps we publish) and the rights and choices you have associated with that information.

  • We process Personal Data to operate and improve the Service.
  • By using the Service, you agree to this Privacy Policy.
  • By making in-app purchases, you also consent to our sharing of aggregated and anonymized information about your usage of the purchased content with Apple Inc. solely for processing refund requests under Apple’s App Store policies.

2. Definitions

  • Account – a unique account created for you to access our Services.
  • Application(s) – any mobile app we publish (e.g. iVPN) available in the App Store.
  • Company – OsOO “AIVPN”, 724712 Kyrgyz Republic, Chuyskaya oblast’, Panfilovskiy rayon, Pervomayskoye, ul. Pochtovaya 11.
  • Device – any device that can access the Service (phone, tablet, computer).
  • Personal Data – information relating to an identified or identifiable individual.
  • Service – the Applications and any related services.
  • Usage Data – data collected automatically (e.g. IP address, session length).
  • You – the individual using the Service.

3. Data We Collect

3.1 Personal Data

We may collect Personal Data such as email address when you create an Account or contact support.

3.2 Usage Data

Collected automatically, including:

  • IP address, device identifiers, OS version, browser type;
  • Pages or screens viewed, time & date of visits, interaction duration;
  • Crash logs and diagnostic information.

4. How We Use Data

  • Provide, maintain and improve the Service;
  • Manage Accounts and purchases;
  • Communicate with you (updates, support, optional marketing);
  • Analyze trends and performance;
  • Process transactions and, where applicable, defend refund requests via Apple;
  • Comply with legal obligations.

5. Sharing Your Information

  • Service Providers – analytics, cloud hosting, customer support;
  • Apple Inc. – we may share aggregated and anonymized consumption data tied to a transaction ID so Apple can assess refund requests;
  • Business transfers (merger, acquisition);
  • Affiliates and partners under this Policy;
  • Others with your consent.

6. Retention & Transfer

Data is stored only as long as necessary for the purposes stated. It may be processed on servers outside your jurisdiction; by using the Service, you consent to such transfer subject to safeguards.

7. Your Rights

  • Access, correct or delete Personal Data;
  • Object to or restrict processing in certain cases;
  • Withdraw marketing consent at any time;
  • Delete your Account from within the app or by contacting us.

8. Security

We use commercially reasonable measures to protect Personal Data, but no method is 100 % secure.

9. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect Personal Data from them.

10. Links to Other Sites

We are not responsible for the content or privacy practices of third-party sites linked from our Service.

11. Changes to This Policy

We may update this Policy periodically; we will post the new version and, if material changes occur, notify you via in-app notice or email.

12. Contact

Questions? Email us at support@ivpn-app.ru.